Our products ship worldwide. If for any reason we are unable to ship goods to your location, a customer service agent from novanailsofficialstore@gmail.com will contact you via email."
The Magic Process: Once your order is placed, your order gets processed, fulfilled and is then given to the shipping carrier. The shipping carrier sorts it, scans it, and sends it off. You get an email confirmation with tracking. Meanwhile, your package meets other cool packages from all over the world, is delivered to your home, then waits anxiously, excited to meet you. Orders containing in-stock merchandise usually ship the same day when placed before 10 am PST Monday - Friday. Orders placed after 10 am PST are typically fulfilled and shipped within 24 hours Monday - Friday. Orders placed during weekends are still fulfilled, but typically do not ship until Monday. Please note orders placed during holiday seasons, large sales, or during select times under impact from COVID may take just a few days longer to fulfill. However, we pride ourselves on getting orders shipped as fast as possible and take measures to do so during peak times to help avoid extra delays. Please note that Nona Nails is not responsible for any delays caused by the shipping carriers."
We apologize on behalf of the shipping carrier if your tracking is not updating. In some cases, it may take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at novanailsofficialstore@gmail.com with your order number and we’ll get to the bottom of it!
International customers are responsible for any and all customs fees, taxes, tariffs or duties required by their respective government. You will be requested to pay any duties/taxes owed by the carrier or government agency before your package can be delivered. Please note we are unable to fulfill any request to declare your package for any value other than the total retail value of the goods.
